Privacy Policy

Last updated: August 21, 2025.

Seam Entertainment Limited (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and retain information when you use our websites, games, and related services (“Services”). By using our Services, you agree to the terms of this Privacy Policy.

At a Glance

We care about your privacy. Here’s a quick summary of what you need to know:

What we collect:
  • Basic technical info (like IP address, device type, OS, crash logs)
  • Preferences (via cookies)
  • Info you give us directly (like your email if you contact support)
  • Minimal account info from third-party sign-ins (for leaderboards/achievements)
How we use it:
  • To make our games work better and fix bugs
  • To remember your preferences
  • To understand how players use our games so we can improve them
  • To answer your questions or support requests
Who we share it with:
  • Service providers who help us run our website and games
  • Analytics tools (like Google Analytics) so we know what’s working
  • Legal authorities if we are required by law
How long we keep it:
  • Support requests: up to 90 days (then deleted)
  • Logs and technical data: short periods, then anonymized or deleted
  • Cookies: up to 12 months (you can clear them sooner)
Your choices:
  • You can ask us to delete your data anytime
  • You can turn off cookies in your browser
  • You can opt out of personalized ads in your device settings

This summary is for convenience only. For full details, please read the text of the full policy below.

1. Information We Collect

We collect information in the following ways:
Information you provide directly
  • When you contact us (e.g., through a form, email, or error report), we collect the information you choose to provide, such as your name, email address, and message.
Information collected automatically
  • When you use our Services, we collect technical information automatically, such as your IP address, browser type, operating system, device type, device identifiers, game session data, pages visited, crash/error logs, and general usage statistics.
  • Some logs are stored locally on your device to help diagnose errors. These logs are not automatically sent to us unless you choose to submit them.
Cookies and similar technologies
  • We use cookies and local storage to remember your preferences (e.g., language settings), run A/B tests, and improve gameplay experiences.
Third-party sign-ins
  • If you sign in using a third-party platform (such as Google Play Games, Apple Game Center, or Facebook), we receive only the minimal account identifiers necessary to enable features like leaderboards or achievements. We do not collect your full profile or personal data from these services.

2. How We Use Your Information

We use the information we collect for the following purposes:
  • To operate, maintain, and improve our Services
  • To personalize your experience and remember your preferences
  • To troubleshoot problems, diagnose technical issues, and monitor server performance
  • To conduct A/B testing and analyze user engagement so we can improve features and gameplay
  • To respond to inquiries, support requests, or error reports
  • To ensure the safety, security, and integrity of our Services
  • To comply with applicable laws and regulations

3. How We Share Information

We do not sell your personal information. We may share limited information as follows:
  • Service providers: With trusted third parties who help us operate our Services (e.g., hosting, email, or error-reporting services). These providers are bound by confidentiality agreements.
  • Analytics providers: We use tools such as Google Analytics to understand how users interact with our website and games. These tools may collect usage data (such as device information and pages visited) to help us improve performance and usability.
  • Advertising partners: Some of our games may use third-party advertising networks that rely on cookies or identifiers to serve relevant ads. You can control ad personalization through your device or browser settings.
  • Legal reasons: We may disclose information if required by law, regulation, or legal process, or if necessary to protect our legal rights, users, or the public.

4. Data Retention

  • Contact and support data: Retained only as long as necessary to respond to your inquiry, typically no longer than 90 days, unless required by law.
  • Logs and technical data: Retained for a limited period necessary to maintain system security and improve Services, after which they are anonymized or deleted.
  • Cookies: Stored for up to 12 months unless cleared by you.
If you would like us to delete your personal information sooner, you may request this at any time (see Sections 7 and 9).

5. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in storage and transmission, and limiting access to authorized personnel only. However, no system can be 100% secure, and we cannot guarantee absolute protection.

6. Children’s Privacy

Our Services are not directed to children under the age of 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will promptly delete it.

7. Your Rights and Choices

  • Access & correction: You may request a copy of the personal data we hold about you and ask for corrections.
  • Deletion: You may request deletion of your data at any time by contacting us.
  • Cookies & ads: You can disable cookies in your browser settings and opt out of personalized advertising through your device settings or ad network opt-out tools.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will update the “Last Updated” date above and, where required, notify you through the Services or by email.

9. Contact Us

If you have any questions about this Privacy Policy, or general data protection related enquiries, or wish to excercise your rights please contact our data protection officer Abhishek Mishra by sending an email to amishra@seamentertainment.com.
For any other type of enquiry please send an email to support@seamentertainment.com.